RTSA allows me to intervene in real time when an employee is about to perform a risky action at their workstation.
Based on the triggers you set up, I deliver a tailored message through the appropriate channel to explain, reassure, or guide, always with kindness.
What is the RTSA?
RTSA is a real-time, context-aware assistance tool.
It allows me to intervene at the exact moment when an employee is at risk of making a mistake or engaging in dangerous behavior.
The goal: to turn a risky action into an immediate, natural, and supportive learning experience.
It is particularly useful for:
- teams handling sensitive data,
- employees who are less familiar with digital risks,
- services that interact with potentially dangerous files or websites,
- users who are under the pressure of daily life.
What is the RTSA used for?
- Prevent human errors at the right time.
- Help employees develop the right habits in their everyday work environment.
- Enable CIOs and CISOs to tailor Thomas’s interventions to their specific challenges and needs.
- Relieve the burden on CIOs and CISOs through intelligent automation.
- Reduce incidents caused by human error.
How do you customize it?
1. You define the trigger event
When should I step in?
- suspicious download,
- release of a quarantined email,
- access to a risky website,
- a sensitive action in an application,
- unusual behavior in an internal tool.
- connecting to a public network…
2. You choose the channel for the intervention
Where should I go to be of help?
- internal chat (Teams / Slack…),
- browser notification,
- message in Windows,
- Text message,
- email,
- ticketing system…
3. Select the type of message
For users:
- advice,
- best practice,
- Warning,
- immediate help…
For administrators:
- statistics,
- alerts,
- recommendations,
- recommended settings…
.
What exactly do I do?
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1. I detect the event you have configured.
A subtle change or a faint signal appears.
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2. I display the right message, in the right place, at the right time.
Always with kindness...
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3. I provide a brief and helpful explanation.
I explain the risks in simple terms to make the decision clear.
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4. I’ll help you manage the whole process.
You can keep track of what's happening through your outreach platform.
